Privacy Policy

Last updated: April 6, 2026

1. Introduction

This Privacy Policy explains how Veleko Enterprises ("we", "us", "our") collects, uses, and protects your personal information when you use our services.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect only the information necessary to provide our courier and logistics services.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Pickup and delivery addresses

Service-Specific Information

  • Inventory or item descriptions
  • Delivery details (e.g. special instructions)
  • Property access information (e.g. floor number, apartment details)

Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Device information

3. How We Use Your Information

  • Provide and manage courier services
  • Plan routes and delivery logistics
  • Generate quotes and pricing
  • Communicate with you regarding your delivery
  • Improve our services and website performance
  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g. hosting, analytics tools)
  • Mapping and location services (e.g. Google Places or similar tools)
  • Authorities, if required by law

All third parties are required to handle your data securely.

5. Location Data

We collect and use address and location data strictly to:

  • Calculate delivery routes
  • Estimate travel time and costs
  • Complete courier services

6. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services
  • Meet legal and tax obligations
  • Resolve disputes

We will retain your personal data until it is no longer necessary or until you request its deletion. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data
  • Object to certain types of processing

To exercise these rights, contact us using the details below.

8. Cookies

We may use cookies to:

  • Improve website functionality
  • Analyze usage

You can disable cookies in your browser settings, but some features may not work properly.

9. Data Security

We take reasonable steps to protect your personal information, but no system is completely secure. We cannot guarantee absolute security.

10. Third-Party Services

We may use third-party tools (such as mapping or analytics services) which may process your data in accordance with their own privacy policies.

11. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

13. Contact Us

Veleko Enterprises
Website: https://velekoenterprises.co.za
Contact Page: https://velekoenterprises.co.za/contact-us/
Email: support@velekoenterprises.co.za